Refund & Cancellation Policy
This page is part of the Terms of Service and explains what happens with money: today, and once billing goes live.
1. Right now, nothing is charged
Vocalify is in preview and no payment provider is connected. Completing the subscription flow switches Vocalify Pro on for your account at no cost — the checkout screen says so where a card form would otherwise be, and the confirmation asks nothing of you but a click.
The 7-day free trial is the same story with an end date: it takes no card, it can be started once per account, and when the week is up the account simply returns to the free plan. Nothing renews into a charge, and nothing you saved during the trial is deleted.
So there is nothing to refund yet. If you believe you were charged by anyone claiming to be Vocalify, email support@vocalify.me — it did not come from us.
2. Before we ever charge you
We will not turn a preview subscription into a paid one behind your back. When billing starts, existing account holders will get an email in advance stating the price, the billing date and how to opt out, and no charge is taken without an explicit new confirmation from you.
3. Cancelling
Cancel any time from Account → Plan in the app. Cancelling stops the renewal; it does not cut anything off immediately. You keep Pro — audio split, the unlimited melody library and the larger storage allowance — until the end of the period you have already paid for, and the page shows that date. You can resume before then and nothing changes.
After the period ends the account returns to the free plan. Nothing is deleted for cancelling: your melodies, recordings and stems stay. What changes is that new melodies beyond the free limit and new audio splits need a plan again, and a full storage allowance starts making room by removing your oldest recordings (see Terms, section 6).
4. Refunds, once billing is live
- First purchase, 14 days. If a subscription is not what you expected, email support@vocalify.me within 14 days of the first charge and we refund it in full. No reason needed.
- Renewals. Cancel before the renewal date and you are not charged. If a renewal catches you out and you contact us within 14 days of it, and you have not used a paid feature in that period, we refund it.
- Mid-period cancellation. We do not refund the remaining part of a period you chose to leave early — you keep the access you paid for until it ends.
- Our fault. Duplicate charges, a charge after you cancelled, or a paid feature that was unavailable for a meaningful stretch: refunded in full, and you do not need to argue about it.
Refunds go back to the payment method that was charged. We aim to start them within 5 working days of agreeing to one; how quickly the money lands is up to your bank or card issuer, typically another 5–10 days.
5. Consumers in the EU, EEA and UK
You have a statutory right to withdraw from a distance contract for digital services within 14 days. Because a subscription gives you access immediately, we ask you to agree at checkout that performance starts right away; where that means the withdrawal right lapses, our own 14-day policy above still applies, so you are no worse off. Nothing on this page limits your statutory rights.
6. How to ask
Email support@vocalify.me from the address on the account, and say what you would like refunded. There is no form, and you do not need a reason. We answer every request — including the ones we end up declining, with why.